Terms of Service

1. Introduction

These Terms & Conditions (“Terms”) govern access to and use of the websites, services, platforms, and solutions provided by Chivale (“Chivale”, “we”, “us”, or “our”).

By accessing our website or using any Chivale services, you agree to be bound by these Terms. If you do not agree, you must refrain from using our services.

2. Definitions

For the purposes of these Terms:
• “Services” - all services offered by Chivale, including software development, hosting, maintenance, outsourcing, and support
• “Client” - any individual or legal entity using Chivale services
• “Website” - https://www.chivale.com/ and its subdomains
• “Content” - text, code, graphics, documentation, and materials published or delivered by Chivale

3. Scope of Services

Chivale provides professional IT services including, but not limited to:
• Web and mobile application development
• Full-stack software solutions
• Hosting and email hosting services
• Maintenance, updates, monitoring, and support
• Server setup and infrastructure management
• IT outsourcing and staff leasing
Specific scope, pricing, timelines, and deliverables are defined individually in contracts or written agreements.

4. Use of the Website

Users agree to use the Websitelawfully and must not:
• Violate applicable laws or regulations
• Interfere with website security or functionality
• Attempt unauthorized access to systems or data
• Use the Website for malicious or fraudulent purposes
Chivale reserves the right to restrict or terminate access in case of misuse.

5. Intellectual Property Rights

6. Confidentiality

Both parties agree to treat all non-public technical, business, and project-related information as confidential.

Confidential information includes:
• Source code
• Technical documentation
• Business data
• Credentials and system access details
Confidentiality obligations survive termination of cooperation.

7. Hosting and Email Services

Chivale provides hosting and email services on a best-effort basis, including:
• Server availability
• Email delivery
• Security mechanisms

Chivale does not guarantee uninterrupted service and is not responsible for outages caused by:
• Third-party providers
• Network failures>
• Force majeure events

8. Maintenance and Support

Maintenance services may include:
• Bug fixes
• Updates and upgrades
• Monitoring and support
Response times and service levels depend on the selected plan or contract.

9. Client Responsibilities

Clients are responsible for:
• Providing accurate information
• Securing their own credentials
• Complying with applicable laws
• Ensuring lawful use of provided services
Clients must not use Chivale services for illegal or harmful activities.

10. Payments and Billing

Pricing, payment terms, and invoicing are defined in individual agreements.

Unless otherwise stated:
• Payments are due within agreed timeframes
• Late payments may result in service suspension>
All fees are exclusive of applicable taxes unless stated otherwise.

11. Third-Party Services

Chivale may integrate or rely on third-party services (e.g. cloud providers, messaging platforms).

Chivale is not responsible for:
• Third-party service availability
• Third-party policy changes
• Data handling beyond Chivale control

12. Limitation of Liability

To the maximum extent permitted by law, Chivale shall not be liable for:
• Indirect or consequential damages
• Loss of data, revenue, or profits
• Business interruption
Total liability shall not exceed the amount paid by the Client for the relevant service.

13. Disclaimer

Services are provided “as is” and “as available”.

Chivale does not warrant that:
• Services will be error-free
• Systems will be uninterrupted
• Results will meet specific expectations unless contractually guaranteed

14. Termination

Chivale may terminate or suspend services:
• For breach of Terms
• For non-payment
• For legal or security reasons
Upon termination, access to services may be revoked immediately.

15. Force Majeure

Chivale shall not be liable for failure or delay caused by events beyond reasonable control, including:
• Natural disasters
• War or unrest
• Network or infrastructure failures
• Government actions

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with applicable international laws and principles, without regard to conflict of law provisions.
Any disputes shall be resolved by competent courts for Chivale, unless otherwise agreed contractually.

17. Modifications to Terms

Chivale reserves the right to update these Terms at any time. Updated versions will be published on the Website.
Continued use of services constitutes acceptance of updated Terms.

18. Severability

If any provision of these Terms is found invalid or unenforceable, remaining provisions remain in full force.

19. Entire Agreement

These Terms, together with Privacy Policy and individual contracts, constitute the entire agreement between the parties.

20. Contact

For questions regarding these Terms, please contact Chivale via official contact forms available at:
https://www.chivale.com/contact/