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Help & Support - Frequently Asked Questions
Welcome to the Chivale Help & Support Center - your go-to resource for quick answers, practical guides, and expert advice. Here you’ll find detailed FAQs covering our IT and telecom services, including web hosting, cloud servers, mobile and web app development, data security, and technical maintenance. Whether you need help setting up your account, managing a project, or resolving an issue, our support team provides clear, step-by-step assistance. We’re committed to helping you make the most of your Chivale services with confidence and ease.
Depending on your service type, the incoming (IMAP) and outgoing (SMTP) mail server addresses may differ. However, the port numbers remain the same for all configurations. The incoming mail server (IMAP) uses port 993 with SSL/TLS encryption, while the outgoing mail server (SMTP) uses port 465 with SSL/TLS encryption and requires authentication. To check your specific incoming and outgoing mail server addresses, simply log in to your account - under the “My Account” section, you’ll find your personalized server details. You can also access your mailbox directly through our webmail interface after logging in. If you need further assistance, please contact us - our support team will be happy to help you quickly and efficiently.
Your FTP server address depends on both the location of your Hosting Center and the type of service you are using. After logging in to your account, you can find all the necessary configuration details in the “My Account” section - including the exact FTP address, username, and other connection parameters. If you need additional information or help setting up your FTP software, please contact our support team - we’ll be happy to assist you quickly and efficiently.